Returns Process
Contact us at info@caraviche.com with your name and order number within 14 days of receiving your item to request a return. We will provide you with a returns label to have the item returned and restocked in the UK. Ship your item using the returns label, please retain your shipping confirmation. Once we receive your item it will be quality checked and we will issue a refund to the original payment account.
UK customer returns
You have 14 calendar days to contact us and request a return. This returns period starts from the day you received the item. You then have an additional 14 days to return the item to us. The returns address is below.
If you receive faulty goods, you can return these goods and ask us to replace them or get a refund.
You must contact us at info@caraviche.com within 14 days of your item being delivered before making a return. Returns are at the customer's expense, we will provide you with a prepaid return label. Items must be returned within 28 days of receipt. Items must be unworn and unused with the original labels still attached. Please take care not to get perfume on the items as these items will be considered used. There is a flat rate fee of £4.99 for return labels, this amount will be deducted from your refund amount. You can opt-out of the £4.99 return label fee and return the item using your own shipping method for a full refund (please contact us for the return address). Email us: info@caraviche.com
USA and Canada customer returns
You have 14 calendar days to contact us and request a return. This returns period starts from the day you received the item. You then have an additional 14 days to return the item to us. The returns address is below.
If you receive faulty goods, you can return these goods and ask us to replace them or get a refund.
You must contact us at info@caraviche.com within 14 days of your item being delivered before making a return. Returns are at the customer's expense, we will provide you with a prepaid return label. Items must be returned within 28 days of receipt. Items must be unworn and unused with the original labels still attached. Please take care not to get perfume on the items as these items will be considered used. The returns shipping fee will be the same as the original shipping fee when the item was first shipped to you, this amount will be deducted from your refund amount. Shipping fees will not be refunded, only the item cost will be refunded. You can opt-out of the return label fee and return the item using your own shipping method for a full item cost refund (please contact us for the return address).
EU customer returns
You have 14 calendar days to contact us and request a return. This returns period starts from the day you received the item. You then have an additional 14 days to return the item to us. The returns address is below.
If you receive faulty goods, you can return these goods and ask us to replace them or get a refund.
You must contact us at info@caraviche.com within 14 days of your item being delivered before making a return. Returns are at the customer's expense, we will provide you with a prepaid return label. Items must be returned within 28 days of receipt. Items must be unworn and unused with the original labels still attached. Please take care not to get perfume on the items as these items will be considered used. The returns shipping fee will be the same as the original shipping fee when the item was first shipped to you, this amount will be deducted from your refund amount. Shipping fees will not be refunded, only the item cost will be refunded. You can opt-out of the return label fee and return the item using your own shipping method for a full item cost refund (please contact us for the return address). Email us: info@caraviche.com
HOW TO RETURN ITEMS
Items must be returned unused, with the original gift box and tags intact, and any free gifts received should also be returned.
Please try to use the original exterior packaging.
Please retain your proof of shipping the return.
FAULTY GOODS
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please contact us at info@caraviche.com and we will provide you with a returns label.
To help us get this fixed for you ASAP when you first contact us please include the following information; Your name, order number, picture of the fault, and description of the fault.
WRONG ITEM RECEIVED
We’re really sorry to hear that you’ve received the wrong item. So that we can get this fixed for you please contact us at info@caraviche.com and we will provide you with a returns label.
To help us get this fixed for you ASAP when you first contact us please include the following information; Your name, order number, picture of the item
ITEM NOT RECEIVED
First, check the tracking information in our shipping confirmation email. If your item is not received within our shipping times stated then please contact us at info@caraviche.com and we will review the shipping for you. If there are no courier delays and the item is indeed lost then we will reship the item for you or refund your order after a lost item confirmation from the courier company
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
All returns are quality-checked within 3 days of us receiving your item.
If all the returns conditions are met we will process your refund to the original payment account. We can't refund your payment to a different account. It takes about 7 working days for the refund to appear in your account.
items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging.
Damages and issues
Please inspect your order upon receipt and contact us at info@caraviche.com immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
Please contact us within 14 days of your item being delivered at info@caraviche.com
The above return process will still apply.
Refunds
Refunds will appear in your account within 7 working days of us reviewing your returned goods. Please remember it might take some time for your bank or credit card company to process and post the refund to your account.
