ESTELLE Skinny Belt

UK Delivery 

UK shipping is free.

Processing time: 1-2 working days, you will receive a shipping confirmation email or text once shipped. Shipping 1-2 working days*We use Royal Mail, UPS, and DHL to ship. Most orders are shipped on the same day the order is placed.

EU Delivery 

The shipping fee is calculated at checkout.

Processing time: 1-2 working days, you will receive a shipping confirmation email or text once shipped. Shipping 3-10 working days. We use Royal Mail, UPS, and DHL to ship. Please add your telephone number to your contact details as it is needed for international shipments and the courier company might need to contact you.

USA and Canada Delivery 

The shipping is calculated at checkout.

Processing time is 1-2 working days, you will receive a shipping confirmation email or SMS once shipped. Shipping 3-10 working days. We use Royal Mail, UPS, and DHL to ship. Please add your telephone number to your contact details as it is needed for international shipments and the courier company might need to contact you.

SHIPPING & DELIVERY

We ship to the UK, USA, Canada and most European countries. The shipping cost is calculated during the checkout process. We use several shipping couriers depending on shipment size and destination. All parcels are dispatched from the UK. As soon as you place your order, you will receive an order confirmation email. It then takes 1-2 business days to process your order, after which we will ship your parcel. You will receive your tracking number as soon as your order is shipped. A signature is required upon delivery. If you have any questions, please contact us at info@caraviche.com

Customs & duties 

Shipments outside of the UK might incur a customs duty fee. Please check your government's customs duty procedure and fees for more details. It is your responsibility to pay any taxes or customs charges that may be incurred once the parcel arrives in your country, please do so promptly to avoid delays in receiving your parcel. You will not be refunded for the cost of your shipment if you refuse delivery so please also bear in mind that the shipping cost you pay is lower than the actual shipping cost. 

* The shipping times stated are our average shipping times, please contact us at info@caraviche.com if you have not received your parcel during the stated time frame and we will do everything we can to track your item and resolve any issues we have control over.

Returns Process

Contact us at info@caraviche.com with your name and order number within 14 days of receiving your item to request a return. We will provide you with a returns label to have the item returned and restocked in the UK. Ship your item using the returns label, please retain your shipping confirmation. Once we receive your item it will be quality checked and we will issue a refund to the original payment account.

UK customer returns

You have 14 calendar days to contact us and request a return. This returns period starts from the day you received the item. You then have an additional 14 days to return the item to us. The returns address is below.

If you receive faulty goods, you can return these goods and ask us to replace them or get a refund.

You must contact us at info@caraviche.com within 14 days of your item being delivered before making a return. Returns are at the customer's expense, we will provide you with a prepaid return label. Items must be returned within 28 days of receipt. Items must be unworn and unused with the original labels still attached. Please take care not to get perfume on the items as these items will be considered used. There is a flat rate fee of £4.99 for return labels, this amount will be deducted from your refund amount. You can opt-out of the £4.99 return label fee and return the item using your own shipping method for a full refund (please contact us for the return address). Email us: info@caraviche.com 

USA and Canada customer returns

You have 14 calendar days to contact us and request a return. This returns period starts from the day you received the item. You then have an additional 14 days to return the item to us. The returns address is below.

If you receive faulty goods, you can return these goods and ask us to replace them or get a refund.

You must contact us at info@caraviche.com within 14 days of your item being delivered before making a return. Returns are at the customer's expense, we will provide you with a prepaid return label. Items must be returned within 28 days of receipt. Items must be unworn and unused with the original labels still attached. Please take care not to get perfume on the items as these items will be considered used. The returns shipping fee will be the same as the original shipping fee when the item was first shipped to you, this amount will be deducted from your refund amount. Shipping fees will not be refunded, only the item cost will be refunded. You can opt-out of the return label fee and return the item using your own shipping method for a full item cost refund (please contact us for the return address). 

EU customer returns

You have 14 calendar days to contact us and request a return. This returns period starts from the day you received the item. You then have an additional 14 days to return the item to us. The returns address is below.

If you receive faulty goods, you can return these goods and ask us to replace them or get a refund.

You must contact us at info@caraviche.com within 14 days of your item being delivered before making a return. Returns are at the customer's expense, we will provide you with a prepaid return label. Items must be returned within 28 days of receipt. Items must be unworn and unused with the original labels still attached. Please take care not to get perfume on the items as these items will be considered used. The returns shipping fee will be the same as the original shipping fee when the item was first shipped to you, this amount will be deducted from your refund amount. Shipping fees will not be refunded, only the item cost will be refunded. You can opt-out of the return label fee and return the item using your own shipping method for a full item cost refund (please contact us for the return address).  Email us: info@caraviche.com 

HOW TO RETURN ITEMS

Items must be returned unused, with the original gift box and tags intact, and any free gifts received should also be returned.  

Please try to use the original exterior packaging.

Please retain your proof of shipping the return.

FAULTY GOODS

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please contact us at info@caraviche.com and we will provide you with a returns label.

To help us get this fixed for you ASAP when you first contact us please include the following information; Your name, order number, picture of the fault, and description of the fault.

WRONG ITEM RECEIVED

We’re really sorry to hear that you’ve received the wrong item. So that we can get this fixed for you please contact us at info@caraviche.com and we will provide you with a returns label.

To help us get this fixed for you ASAP when you first contact us please include the following information; Your name, order number, picture of the item

ITEM NOT RECEIVED

First, check the tracking information in our shipping confirmation email. If your item is not received within our shipping times stated then please contact us at info@caraviche.com and we will review the shipping for you. If there are no courier delays and the item is indeed lost then we will reship the item for you or refund your order after a lost item confirmation from the courier company

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

All returns are quality-checked within 3 days of us receiving your item.

If all the returns conditions are met we will process your refund to the original payment account. We can't refund your payment to a different account. It takes about 7 working days for the refund to appear in your account.

items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. 

Damages and issues
Please inspect your order upon receipt and contact us at info@caraviche.com immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

Please contact us within 14 days of your item being delivered at info@caraviche.com  

The above return process will still apply.

Refunds

Refunds will appear in your account within 7 working days of us reviewing your returned goods. Please remember it might take some time for your bank or credit card company to process and post the refund to your account.